Saluza Collective – Shipping Policy

SHIPPING POLICY

At Saluza Collective, we ship worldwide and work with multiple production partners to ensure fast, reliable delivery for all products. Please read the information below to understand shipping costs, delivery times, and return conditions.

1. SHIPPING ORIGINS

Fashion 

  • Shipped directly from The Netherlands
  • Orders placed before 15:00 CET are shipped the same business day

Personalized Gift and Lifestyle & Gifts

  • These items are produced and shipped from trusted print partners located in different countries
  • Depending on the partner and your location, delivery times may vary and are shown on each product page under "Shipping & Returns"

2. WORLDWIDE SHIPPING

  • We offer global delivery for all products
  • Because we work with multiple production partners, items within the same order may arrive in separate packages

3. SHIPPING COSTS & DELIVERY TIMES

Each product page contains a direct link to this policy, and the corresponding shipping chart for that product is displayed on the product page.

Fashion (Shipped from the Netherlands – Same-day shipping before 15:00 CET)

Personalized Gifts and Lifestyle & Gifts (Production & shipping via external print partners within 2 - 5 business days)

  • Netherlands: €4.95 — Free from €50 — 1–2 business days
  • Belgium: €5.95 — Free from €50 — 1–3 business days
  • EU & UK: €8.95 — Free from €75 — 3–7 business days
  • United States: €8.95 — Free from €100 — 7–15 business days
  • Rest of the World: €12.95 — Free from €100 — 10–20 business days

* For Personalized orders delivery times may vary and are shown on each product page under "Shipping & Returns". Processing time depends on the partner and product.

4. PROCESSING TIMES

Fashion (Shipped from the Netherlands – Same-day shipping before 15:00 CET)

Personalized Gifts and Lifestyle & Gifts (Production & shipping via external print partners within 2 - 5 business days)

During peak times (Ramadan, Eid, holidays), processing may take longer.

5. RETURNS & EXCHANGES

  • You have 14 days to return your item
  • Items must be unused, unworn, and in original condition

Personalized Gifts and Lifestyle & Gifts

Not eligible for return or refund, unless:

  • The item arrives damaged
  • Incorrect
  • Or there is another issue caused by production

If there is a problem, please contact us immediately.

How to Start a Return

Go to our Return page and fill in the Return Form, we will contact you within 24 hours.

For personalized items, please contact us by mail info@saluzacollective.com
Include your order number for faster assistance.

6. TRACKING YOUR ORDER

  • You will receive a shipping confirmation email with a tracking link once your package has been dispatched
  • Tracking information may take 1–2 business days to update

7. IMPORTANT NOTES

  • We are not responsible for delays caused by shipping carriers or customs
  • Incorrect shipping addresses provided by the customer cannot be compensated
  • Please double-check your address at checkout

NEED HELP?

If you have questions about shipping, delivery, or returns, we are here to help.

📧 info@saluzacollective.com or send us a Whats app message.

Last updated: January 18, 2026