Saluza Collective – Shipping Policy (Updated 2025)

At Saluza Collective, we ship worldwide and work with multiple production partners to ensure fast, reliable delivery for all products. Please read the information below to understand shipping costs, delivery times, and return conditions.

1. Shipping Origins

Kidswear, Fashion & Saluza’s In-House Collection

Shipped directly from The Netherlands.
Orders placed before 15:00 CET are shipped the same business day.

Personalized & Made-to-Order Products (POD)

These items are produced and shipped from our trusted print partners located in different countries.
Depending on the partner and your location, delivery times may vary and are shown on each product page under “Shipping & Returns.”

2. Worldwide Shipping

We offer global delivery for all products.
Because we work with multiple production partners, items within the same order may arrive in separate packages.

3. Shipping Costs & Delivery Times

Each product page contains a direct link to this policy, and the corresponding shipping chart for that product is displayed on the product page.

A) Kidswear, Fashion & In-House Collection

(Shipped from the Netherlands – Same-day shipping before 15:00 CET)

  • Netherlands: €4.95 — Free from €50 — 1–2 business days

  • Belgium: €5.95 — Free from €50 — 1–3 business days

  • EU & UK: €9.95 — Free from €75 — 3–7 business days

  • United States: €12.95 — Free from €100 — 7–15 business days

  • Rest of the World: €14.95 — Free from €100 — 10–20 business days

B) Personalized & Made-to-Order Products (POD)

(Production & shipping via external print partners)

  • Netherlands: €5.95 — Free from €100 — 2–5 business days processing

  • Belgium & EU: €5.95 — Free from €100

  • United Kingdom: €8.95 — Free from €100

  • United States: €8.95 — Free from €100

  • Rest of the World: €12.95 — Free from €100

🔹 Delivery time: See individual product pages under “Shipping & Returns.”
Processing time depends on the partner and product.

4. Processing Times

  • Kidswear / In-house stock: Same day if ordered before 15:00 CET

  • Personalized & Made-to-Order: Typically 2–5 business days, depending on the product

During peak times (Ramadan, Eid, holidays), processing may take longer.

5. Returns & Exchanges

Kidswear, Fashion & In-House Products

You have 14 days to return your item.
Items must be unused, unworn, and in original condition.

Personalized & Made-to-Order Items

Not eligible for return or refund, unless:

  • the item arrives damaged

  • incorrect

  • or there is another issue caused by production

If there is a problem, please contact us immediately.

How to Start a Return

Email us or use the chat on our website:
📬 info@saluzacollective.com

Include your order number for faster assistance.

6. Tracking Your Order

You will receive a shipping confirmation email with a tracking link once your package has been dispatched.
Tracking information may take 1–2 business days to update.

7. Important Notes

  • We are not responsible for delays caused by shipping carriers or customs.

  • Incorrect shipping addresses provided by the customer cannot be compensated.
    Please double-check your address at checkout.

Need Help?

If you have questions about shipping, delivery, or returns, we are here to help.

📧 info@saluzacollective.com
💬 Chat available on our website