Saluza Collective – Return & Refund Policy (Updated 2025)

At Saluza Collective, we want you to feel confident shopping with us. Please read our return and refund conditions carefully before placing your order.

1. Returns

A) Personalized & Made-to-Order Products (POD)

Because these items are created specifically for you (names, designs, dates, customization), they cannot be returned or refunded.

Returns are only accepted if:

  • The item arrives damaged

  • A manufacturing error occurred

  • You received the wrong product

If any of the above applies, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

📧 info@saluzacollective.com

We will replace the item free of charge.

B) Kidswear, Fashion & In-House Collection

You may return non-personalized items within 14 days of delivery, under the following conditions:

  • The item is unused, unworn and in original condition

  • Tags (if applicable) are still attached

  • The item is returned in its original packaging

  • Return shipping costs are paid by the customer

Before returning any item, please contact us:

📧 info@saluzacollective.com
💬 Or via the chat on our website

We will provide the correct return address and instructions.

2. Refunds

Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable, unless an error was made by us

  • Personalized or made-to-order items are not eligible for refunds, except in cases of damage or incorrect production

  • We are not responsible for lost or delayed return shipments

  • Refunds can only be processed once the returned item is received and approved

3. International Returns

International customers are responsible for:

  • Return shipping fees

  • Any customs/import duties or taxes

We strongly recommend using a trackable shipping method for returns.

4. Important Notes

  • Items showing signs of wear, washing, misuse, or damage not caused by us cannot be accepted

  • Items returned without contacting us first cannot be processed

  • Orders containing multiple items may arrive in separate packages due to multiple production partners

  • Incorrect addresses supplied by the customer cannot be refunded

❓ Need Help?

If you have any questions about returns or want to start a return request, we are here to help.

📧 info@saluzacollective.com
💬 Chat support available on our website